Free returns are available for orders made on the UK mainland. In order to initiate a return please get in touch with us via the contact form below, ensuring you use the name and email address used to place the order, as well as the correct order number, date, and product details from your confirmation email. You will then be emailed full returns instructions and a prepaid label that can be used at your local post office.
If possible please keep the original delivery bag – this is provided with a second seal for packaging returns.
For international returns please complete the form above, ensuring your order details are correct. We will then contact you via email with returns information.
Any decision to refuse a return that is not compliant with our returns policy is final and cannot be refuted. Refunds will be processed within 7 days of receipt, following checks for signs of damage. It is your responsibility to keep all return receipts, to enable proof of postage.
Nothing in this returns policy affects your statutory rights. Your rights under this returns policy are in addition to your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.